Refund policy
At Bihans, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
We accept returns under the following conditions:
- Returns are accepted within 30 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Items must include all original parts, accessories, manuals, and packaging materials.
- Proof of purchase or order confirmation is required.
Free Return Shipping
Bihans offers free return shipping on eligible returns. Customers will not be charged for return shipping when the return request is approved.
No Restocking Fee
We do not charge any restocking fees. Approved returns are refunded without any restocking deductions.
No Final Sale Items
Bihans does not offer final sale items. All eligible products may be returned according to this policy.
How to Start a Return
To request a return, please contact us at:
Email: support@bihans.com
Phone: +1 559 881 9137
Please include your order number, full name, and reason for return. Once your return request is reviewed and approved, we will provide return instructions and a free return shipping label when applicable.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to the original payment method. Please allow a few business days for the refund to appear on your bank or card statement, depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us at support@bihans.com. We will guide you through the available options.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@bihans.com with your order number and photos of the issue so we can help resolve it.
Contact Information
Bihans
Website: bihanss.myshopify.com
Email: support@bihans.com
Phone: +1 559 881 9137
Address: 3610 Shaw Ave, Clovis, California 93619, United States